The power of parent-child relationships becomes clear when you need to consider how to send different messages to different groups. Figure 103 shows the default Email. Note that no group-specific messages have been created and hence everyone in the audience will get the same message regardless of group they're in.
To send different messages to the audience depending on which group they belong to , you must tell the content about the groups and write the specific messages.
Messages created for the parent group will go all members of the child groups. That is, a message to the parent "Baseball Team" will go to members of Baseball Team and to members of the groups catcher, pitcher and 1st base.
A message created for a child group will only go to members of that group. That is, a message to the group pitcher will only to members of the group pitcher.
Note that the same trigger is used for all specified groups and can used with broadcast or reply messages. For example, a reply message to be sent to an incoming email with a match phrase of "what position am I?" can be tailored to each group. Hence, audience members in the group pitcher will get the pitcher reply while the audience in the group catcher will get the catcher reply.
Once the first group-specific message has been defined, messages will only be sent to members of specified groups and there will be no default messages for audience members not in a group or in groups without a specific message.
Default email with no groups:
Above shows an Email with group-specific replies:
- Click "+" to add a message for a specific group
- Use the arrow keys to step through existing messages
- Use the drop-down to select the group this message will go to
Email with group-specific message: